How does Synctify charge?
Our pricing model is based on the monthly order volume. We offer different pricing tiers according to varying order volumes. Please contact us at support@synctify.net to get a detailed pricing list. Is there a contract with a fixed period required?
Synctify operates on a SaaS model, which means you pay as you go and can unsubscribe at any time without a long-term contract.
Does Synctify offer customized features or integrations?
Yes, Synctify offers customized features and integrations to meet your specific business needs. Please contact us at support@synctify.net to discuss your requirements and explore tailored solutions.
What e-commerce platforms does Synctify’s OMS integrate with?
Synctify integrates with major e-commerce platforms and online retailers in the US, like Amazon, Walmart, Shopify, Wayfair, Target, Overstock, The Home Depot, Lowe’s, Sam’s Club and more. Please check the full list here.
How do I connect my online store to Synctify?
Connecting your online store to Synctify’s OMS is a straightforward process. For API integration, simply follow our integration guide. For EDI integration, please contact our support team for assistance with setup.
Can Synctify integrate with multiple sales channels simultaneously?
Yes, Synctify can integrate with multiple sales channels simultaneously, allowing you to manage orders from different platforms in one unified system.
How often does Synctify sync data with integrated platforms?
Synctify syncs data in real-time, ensuring that all information is updated as soon as changes occur, unless there are limitations from the sales platform regarding sync frequency.
Are there any limitations on the number of integrations I can have with Synctify’s?
The number of included integrations depends on your package plan. Please check with your sales representative or contact us at support@synctify.net for detailed package information.
How secure is the data exchange between Synctify and other systems?
Data exchange between Synctify and other systems is highly secure. We enforce HTTPS for all inbound and outbound requests, ensuring all data is encrypted using TLS 1.2+ protocols. This industry-standard encryption protects data integrity and confidentiality during transmission. Additionally, we implement regular security audits and use advanced monitoring tools to detect and prevent unauthorized access, ensuring robust data protection across all communication channels.
Can I integrate Synctify with my logistics providers or fulfillment centers?
Yes, Synctify can be integrated with various shipping and logistics providers to streamline order fulfillment and tracking. Please contact support@synctify.net to get more details.
What support is available for troubleshooting integration issues?
Synctify offers comprehensive support for troubleshooting integration issues, including 1-on-1 assistance for clients with the Basic Plan and above, and email support for Lite version users.
How long does it take to set up an integration with Synctify?
The time required to set up an integration with Synctify varies depending on the complexity of the systems involved. However, most integrations can be completed within a few hours to a few days. Our support team can provide a more accurate estimate based on your specific requirements.
Can I track orders in real-time with Synctify’s OMS?
Yes, our OMS provides real-time order tracking, allowing you to monitor the status of each order from placement to delivery.
Does Synctify’s OMS support multi-channel order management?
Yes, our OMS supports multi-channel order management, enabling you to manage orders from various sales channels in one unified system.
Is there a reporting feature in the OMS?
Yes, Synctify’s OMS offers comprehensive reporting tools to help you analyze order data, track performance, and make informed business decisions. Check here to understand the reports that you are able to export from our dashboard.
How secure is the data in Synctify’s OMS?
Our organization uses Amazon Web Services (AWS) to store and secure data. All data is encrypted at rest using industry-standard AES-256 encryption, managed by AWS KMS.
What kind of customer support is available for the OMS?
Synctify offers personalized 1-on-1 customer support for clients with the Basic Plan and above, ensuring assistance with any issues or questions related to the OMS. For clients using our Lite version, we provide dedicated email support.
Can I integrate Synctify with my internal ERP system?
Yes, Synctify can potentially be integrated with your ERP system to provide a seamless inventory management experience. We will need to evaluate the specific ERP system you are using to ensure compatibility. Please contact our support team for more details.
Does Synctify support multi-location inventory management?
Yes, Synctify allows you to manage inventory across multiple locations, providing a centralized view of your stock.
Can I generate inventory reports with Synctify?
Yes, Synctify provides detailed inventory logs and reports, including stock levels, movement history, and etc.
How frequently does Synctify sync the inventory with warehouses and sales channels?
Synctify syncs inventory in real time, unless there are limitations from the sales platform regarding frequency.
What types of data can I view on the Synctify dashboard?
The dashboard provides a variety of data, including real-time sales metrics, order volume, revenue, on-time fulfillment rate, top best-sellers and top growth products.
How often is the data on the dashboard updated?
Data on the dashboard is updated in real-time, ensuring you have the most current information available for making informed decisions.
Can I customize my dashboard to show specific metrics?
Yes, you can customize your dashboard by going to Setting page. There, you can select or unselect the specific metrics you want to display on your dashboard Overview page.
What is the benefit of automated alerts?
Automated alerts keep you informed about critical updates. By setting custom alerts, you ensure that important information is delivered directly to your dashboard or via email, helping you stay proactive and responsive.
Can I generate detailed reports from the dashboard?
Yes, you can download comprehensive sales orders and inventory-related raw data from our Report Center on the dashboard.
Can I customize specific performance metrics?
Yes, Synctify offers customizable metrics as add-on features. Clients can define the specific metrics they want to track, and either the Synctify support team will assist in building the visualized charts on the dashboard, or clients can use our built-in SQL editor tool to analyze the data themselves.
How does the auto-generate BOL feature work?
The auto-generate Bill of Lading (BOL) feature automatically creates a BOL using order information from your sales channels after your approval. This BOL is then forwarded directly to the assigned warehouse or fulfillment centers, ensuring that your shipping documentation is accurate and ready without manual intervention.
Can I get quotations from multiple LTL service providers through Synctify?
Yes, Synctify integrates with all major LTL service providers. You can obtain instant quotations from multiple providers, compare rates, and choose the best option that fits your budget and needs, all within the Synctify dashboard.
